In our last blog post, we looked at how empowering your employees can have a positive impact on customer experience. But there's another compelling reason why, as a restaurant owner or general manager, you should empower the team you have working for you.
Topics: Leadership, Restaurant Culture
I recently overheard two conversations about two very different restaurant experiences.
In the first story, some colleagues were out for a meal at the end of a two-day conference...
Topics: Leadership, Restaurant Culture
“Upselling” is a term that has been tossed around the hospitality industry for decades.
And I think it’s one of the dirtiest words in the English language.
Topics: Leadership, Restaurant Culture, Improving Restaurant Profit
Maybe you watch your word choice in certain situations or with particular people.
But there’s a four-letter word you’re probably using every day – without even knowing it. And it’s time to cut it out of your vocabulary.
Topics: Leadership, Manager Time Savings
I remember a time when my restaurant was facing a significant challenge.
I finally sat down with one of my managers and asked him how he thought things were going in a certain department. I was shocked to hear him reply, “We’re doing great!”
Topics: Leadership, Staff Communication Tools
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